*If you want to restart the game on your current device, please contact our Customer Support via
1. Fanpage Kawaii Mansion
- Please access the Fanpage Kawaii Mansion
- And send us a message.
2. Or you can contact via mail support: firstname.lastname@example.org
*Specific content required, please prepare the following information to facilitate support.
1. Please give us your ID (you can copy it in Setting)
2. What device name are you using? ( Samsung Note 7, iphone X, or .....)
3. Screenshot of your character and current level information.
4. Your country.